Privacy Policy
Last Updated: January 1, 2026
LUX Travel LLC (“LUX Travel”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website, transportation services, reservation forms, and customer support channels.
This Privacy Policy explains how we collect, use, store, and protect your information.
By using our website or services, you agree to the practices described in this Privacy Policy.
We may collect information that you voluntarily provide to us, including:
- Full name
- Email address
- Phone number
- Billing information
- Pickup and destination addresses
- Travel dates and times
- Passenger information
- Flight details
- Special transportation requests
For executive vehicle rentals, we may also collect driver's license information, insurance information, additional authorized driver information, and vehicle rental preferences.
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on the website
- Referral sources
This information helps us improve website performance and user experience.
We use information we collect to:
- Process reservations and rental requests
- Communicate regarding transportation services
- Respond to customer inquiries
- Provide quotes and booking confirmations
- Improve our website and services
- Prevent fraud and misuse
- Comply with legal obligations
- Send service-related communications
LUX Travel does not sell personal information to third parties.
By submitting a reservation request or contact form, you may receive communications from LUX Travel by:
- Phone
- Text message
You may opt out of marketing communications at any time.
We may share information when necessary with:
- Vehicle operators and chauffeurs
- Insurance providers
- Payment processors
- Technology providers
- Government authorities when required by law
We only share information necessary to perform services or meet legal obligations.
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of transmission or storage can be guaranteed to be completely secure.
We retain personal information only for as long as necessary to:
- Provide services
- Meet legal obligations
- Resolve disputes
- Enforce agreements
When information is no longer required, it is securely deleted or anonymized.
Our website may use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze website traffic
- Measure marketing effectiveness
You may manage cookie preferences through your browser settings.
Depending on your location and applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of information
- Restrict certain processing activities
- Request a copy of your information
Requests may be submitted using the contact information below.
Our website may contain links to third-party websites or services.
LUX Travel is not responsible for the privacy practices or content of external websites.
We encourage users to review the privacy policies of any third-party services they visit.
Our services are not directed toward individuals under the age of 18.
We do not knowingly collect personal information from children.
We may update this Privacy Policy periodically.
Any changes will be posted on this page with an updated effective date.
Continued use of our services after changes are posted constitutes acceptance of the revised policy.
Questions regarding this Privacy Policy may be directed to:
LUX Travel LLC
Email:
connect@travelwithlux.com
Phone: (214) 430-1812
Location: Dallas–Fort Worth, Texas
© 2026 LUX Travel LLC. All Rights Reserved.