Refund Policy — Travel With Lux

At LUX Travel LLC ("LUX Travel", "we", "our", or "us"), we strive to provide exceptional transportation and vehicle rental services.

This Refund Policy explains the circumstances under which refunds may be issued and how refund requests are processed.

By booking services with LUX Travel, you acknowledge and agree to this Refund Policy.

Refund eligibility depends on:

Service type
Reservation status
Cancellation timing
Applicable agreements
Operational circumstances

Refund requests are evaluated in accordance with our Cancellation Policy and applicable service agreements.

Refund reviews.

Every refund request is reviewed based on the service booked and the circumstances surrounding the reservation.

The following services are subject to this section:

Airport Transportation
Corporate Transportation
Event Transportation
Hotel Transportation
Group Transportation

Full Refund Eligibility

Cancellation occurs within the allowable cancellation period
LUX Travel is unable to provide the confirmed service
Duplicate payments were made
Billing errors occurred

Partial Refund Eligibility

Cancellation occurs after the free cancellation period
Certain service costs have already been incurred
Changes are requested after service preparation has begun

The refund amount will be determined based on the circumstances of the reservation.

Non-Refundable Circumstances

No-show reservations
Same-day cancellations
Services already completed
Customer refusal of service without valid cause
Violations of service agreements

Non-refundable situations.

Certain reservations and completed services may not qualify for refunds.

The following provisions apply to self-drive vehicle rentals.

Full Refund Eligibility

Cancellation occurs within the allowable cancellation period
Vehicle availability cannot be fulfilled by LUX Travel
Reservation approval is denied by LUX Travel
Duplicate payments or billing errors occur

Partial Refund Eligibility

Cancellation occurs after vehicle preparation has begun
Administrative costs have been incurred
Vehicle delivery arrangements have already been scheduled

Security deposits are separate from rental charges.

Provided no violations, damages, outstanding fees, or unpaid charges exist, security deposits will generally be released after:

Vehicle inspection
Verification of rental completion
Resolution of any outstanding charges

Processing times may vary depending on the payment provider or financial institution.

Deposit releases.

Financial institutions may require additional time to process released security deposits.

Refunds may be reduced or denied if the customer is responsible for:

Vehicle damage
Interior damage
Excessive cleaning
Missing equipment
Lost keys
Fuel replacement charges
Toll charges
Traffic violations
Administrative fees

Any applicable charges may be deducted from refundable amounts or security deposits.

Refund eligibility resulting from service interruptions will be evaluated on a case-by-case basis.

Factors considered may include:

Duration of interruption
Cause of interruption
Services already delivered
Operational expenses incurred

For airport transportation services, refunds are generally not issued for delays resulting from:

Airline schedule changes
Airport operations
Weather conditions
Air traffic control delays
Passenger travel disruptions

When possible, LUX Travel will attempt to accommodate schedule changes without additional charges.

Refunds may not be guaranteed when services are affected by circumstances beyond our reasonable control, including:

Severe weather
Natural disasters
Government actions
Public emergencies
Road closures
Transportation disruptions

Whenever practical, we will attempt to provide alternative solutions or rescheduling options.

Approved refunds are typically processed within five (5) to ten (10) business days.

Actual processing times depend on:

Financial institutions
Credit card providers
Banks
Payment processors

LUX Travel cannot control processing delays caused by third-party financial institutions.

Refunds are generally issued using the original payment method whenever possible.

Alternative refund methods may be used when necessary and permitted by law.

LUX Travel reserves the right to investigate refund requests that appear fraudulent, abusive, or inconsistent with reservation records.

Refund requests may be denied when fraud or misuse is suspected.

Fraud protection measures.

Refund reviews may require verification of reservation and payment records before approval.

We reserve the right to modify this Refund Policy at any time.

Updated versions will be published on this page with a revised effective date.

Questions regarding this Refund Policy may be directed to:

LUX Travel LLC
Email: connect@travelwithlux.com
Phone: (214) 430-1812
Dallas–Fort Worth, Texas

Cancellations Policy